Locke de Santa Joana

This is a fabulous hotel with great polite and sincere staff and a great location. We were sooooo happy with our stay.

The most disappointing experience of this trip: a "high-end hotel" with a superficial appearance Originally, I checked into this most expensive hotel on this trip with expectation and joy. The reason why I chose this place was because of its "comfortable environment" and "complete facilities", but after actually staying here for three days, I was extremely disappointed. The following is my real stay experience, and I hope it can provide reference for other travelers: 1. The sanitation service is extremely perfunctory and even disturbing On the first night, I vomited in the bathroom because I had a stomachache. In order not to cause trouble to others, I endured the discomfort and simply cleaned the floor myself, but there was still a peculiar smell in the bathroom. For hygienic reasons, I went downstairs to ask the front desk for cleaning that afternoon. The other party verbally agreed, but no one came until ten o'clock in the evening. At ten thirty in the evening, my companion asked the front desk again, but got a shocking response: He said "This is not a hotel" and said "It will be cleaned once every seven days" and will be cleaned before checking out. Excuse me, I spent so much money to stay in a "high-end hotel", why is there not even the most basic cleaning service? What's more, the entire booking process and the hotel's official website did not mention this. Finally, with the intervention of Ctrip customer service, the front desk reluctantly agreed to send someone to clean. However, there was a hurried and impatient knock on the door. After opening the door, I found that the person who came was the male front desk clerk just now. He had a very bad attitude and said to us as if he was holding back his dissatisfaction: "We don't have cleaning services. Since you insist on cleaning, I can only help you clean." During the cleaning process, there were constant sounds of slamming doors and tools. As two girls, facing such tone and behavior, we felt scared and wronged, and spent a very depressing night. 2. The "hotel" has no room service, and it is actually more like a long-term rental apartment This hotel has no real housekeeping department at all. All services are completed by the front desk. For example, if you need to change towels, they are also delivered by the front desk staff. But under this arrangement, you will face the embarrassing situation of overflowing trash cans and piled towels without anyone to change them. Especially when you stay for more than one day, this "service" without any cleaning will seriously affect the living experience. 3. The attitude of the front desk staff is terrible, which makes people feel scared It is particularly important to point out that the male front desk staff who was about 40-50 years old and wearing glasses on duty on the night of April 8, 2025 had an extremely bad attitude. Not only did he perfunctorily shirk his responsibilities, but he also showed obvious impatience and hostility in his language and behavior, which made it impossible for the guests to feel at ease. This is not a simple service error, but a problem that has affected the guests' sense of security and psychological feelings. Of course, the attitudes of other staff members are basically normal. I am not demanding perfect service. I just hope that the hotel can truthfully inform the service content and face the guests' problems truthfully, instead of responding with this attitude. I hope everyone will carefully choose this kind of "pseudo-high-end hotel" If you only stay for a short night, the problem may not be so obvious. But if you plan to stay for a few more days, be sure to choose carefully. Otherwise, you may face a small bucket full of garbage, towels that cannot be changed, and a front desk with a bad attitude. I hope every traveler can have a pleasant journey, instead of leaving with disappointment like me.

I chose this hotel because it was a new hotel and the interior looked pretty! In fact, the interior was really stylish and pretty, and I liked that there was a kitchen in the room! The refrigerator was big, and there was a dishwasher, oven, and washing machine. I thought it would be nice to stay there for a long time. However, the space was strangely ambiguous, so there was no proper place to spread out my suitcase. ㅠㅠ The bathroom was also a bit cramped and uncomfortable, and the shower water leaked out, so the floor got wet and hard when I used the toilet and sink. Also, I don't know if it's because it's eco-friendly, but they only let you ask for cleaning and towels, but when communicating with the front desk, you have to use an app instead of a phone, so it was difficult for me as a foreigner. So whenever I had a request, I had to go up to the front desk and ask. ㅠㅠ I don't know if my personal requests were communicated well, but in the end, I didn't receive any help. ㅠㅠ It's a good hotel for taking pictures and cooking, but I think the actual service was a little lacking. It's about a 20-25 minute walk from the main tourist destination? It's about 2-3 stops by public transportation, so you can choose depending on your physical strength.

Perfect hotel, great location, good hygiene, but only cleaned once a week, and a very rich breakfast. Having a washing machine is very important for travelers